Diverse Objectives: Customized Approaches.
Internal causes, external specifications, standards or regulations – the reasons why a company would want to analyze, optimize or document their processes can be as diverse as the goals they are trying to achieve:
- Standardize workflows for divisions, business units or the entire organization (process-oriented organization).
- Reduce costs, e.g. through reorganization.
- Document known workflows for certification or an audit.
- Implement or standardize processes following a merger or acquisition.
- Make the company‘s process knowledge freely accessible to reduce training costs and loss of know-how.
- Transfer processes from a project to the line organization.
Each of these requirements calls for a customized approach. While for certification it may be sufficient to record and document workflows in a structured way, building a process-oriented organization involves every component of process management – from process documentation and process optimization to implementation across the organization.
Excellent Processes Working with the stakeholders.
We offer our customers customized solutions based on their goals. We ascertain the desired scope with the relevant stakeholders and define the required modules, tools, and simulation methods. This ensures early commitment from stakeholders and creates a solid foundation for further action.
- Process Documentation
During interviews with the staff responsible for process execution, we document the current state of processes at the necessary level of detail according to the methodology agreed upon (e.g. BPMN 2.0).
- Process Review
The process review identifies the current weaknesses of the work-flows where action is needed. To achieve an accurate and realistic representation, we simulate the current processes in workshops together with the relevant process participants and experts.
- Process Optimization
Working with the customer, we define and prioritize their optimization goals. Typical optimization goals are time, quality, and costs. Next we identify the potential for optimization together with the process participants while relying on creative methods such as the “6-3-5 method”. For the optimization of more complex workflows, our Conference Room Simulation is best practice. In a real-world setting, we simulate different variants of future processes with the relevant stakeholders. This results in mutual agreement on target processes.
- Process Implementation
Once the target processes have been defined, the path to workflow implementation must be prepared. To secure acceptance by participants – a critical success factor – we use a variety of formats. Apart from our “Process Workshop,” in which we communicate the new processes and help employees internalize them, we also offer traditional training. Implementing new processes is typically associated with major changes to systems, documents, and interfaces. Our many years of experience with implementation projects have shown that this requires professional and consistent project management.
In this format, every employee assumes the very responsibilities he or she will have in real life. The new processes, interfaces and roles are tested for functionality and acceptance in a test environment. The workshop promotes employee interaction and understanding of the change and speeds up adoption of the new workflows in the work environment.
- Process Management
Process management entails creating standardized structures (roles, responsibilities, boards and general conditions) for process governance. This is the basis for future process changes and improvements as well as the introdution of new processes into the organization.
Your Benefits At a Glance.
Our process experts do not prescribe solutions. Through knowledge transfer and formats such as Conference Room Simulation, we give our customers the opportunity to find the best possible solutions in a cooperative approach. This allows the results to take permanent hold in day-to-day operations, instead of gathering dust in the archive.
Our approach is equally effective for medium-sized and large corporations.
Whether our customers do business in Germany, Brazil, or China, we always pay close attention to the cultural and national factors of the company as well as the country. All the relevant stakeholders are identified and included early on. This engenders acceptance and commitment.
Using proven tools such as the “Process Workshop”, we ensure that the full breadth of new roles and processes is experienced and internalized. This is how we anchor changes in the organization for the long term.
Our modular approach offers tailor-made solutions for our customers – from process documentation and optimization to process management.